On Bitcoin

If you are reading this and you are my friend you are not surprised. Over the past year I have been telling all my friends to pay attention to Bitcoin. It's become a running joke at this point. When will Tim bring up Bitcoin? So in an effort to explain myself, I'll attempt to define Bitcoin and why I think it's so important.

Golf Lessons

I started playing golf this year. There were limited activities available during COVID, and with my friends playing pretty often, it was finally the time to start playing. I’ve played around 8 rounds this year, more than my entire life. I’ve even begun to have fun.

Do Facts Matter?

Two friends debated recently… Do facts matter? One argued that facts are meaningless. She argued that facts only support one’s biases and that facts can be manipulated to support any argument. The other argued that there exists an absolute truth and facts are a path to that truth.

Why I'm Writing Everyday

I have decided to publish an article every weekday for the rest of the year. Today is Saturday, October 24th. This equates to 49 days of consecutive publishing on this site.

Organizing Customer Success Data

Your customer success team is only as effective as the data underlying it. Without data, your team will struggle to grow and scale. If you are intending to create a lifecycle, tech touch, or scale program within your success org, your data will be integral to support the initiative.

Building A Simple Betting Score App

Each year 8 of us choose 6 players from the teams in the qualifying rounds of Champions League. The total goals per group of picks win. But a challenge each year is to not sure organize the picking, but keep up with all the goals throughout the challenge. So I offered to automate this task. Below is a quick outline of how I built this small tool to save the group time.

Scaling Customer Success

This is a growing segment of customer success organizations. Teams have gotten good at enterprise - it’s generally easier to add more love and time into accounts. But what is new, and different, and requires a new mindset is to retain and grow clients in a self-serve and efficient manner. Even with additional headcount, it’s unwieldy and confusing and difficult to scale support and retain a good customer experience.

Notes on Happiness

Over the past few months I’ve been, for one reason or another, coming across the concept of happiness. I’ve not been searching for how to be happy, or the study of happiness, nevertheless the philosophy of attaining it seems to be coming up again.

Book Summary: The Moviegoer by Walter Percy

A close friend recommended this book to me last year. I really enjoyed it, yet afterwards, I wasn't really sure what I had read. Since then I've been fumbling with it, revisiting it, searching for clues. So nearly a year later, I hope to put this task to rest and summarize the book and the key takeaways.

Customer Success As Product Management

Product Managers know the importance of customer feedback to iterate and plan a product roadmap. But as a former CSM and team lead, I experienced first hand the huge opportunity lost in not leveraging CSMs as a source of customer & product feedback.