I gained as much from this book as I had from the past three. His writing is simple, making impactful and magnetic. He explains topics such as education, work ethic, race relations, reading and studying, opportunity, self-improvement, and meritocracy. It’s inspirational and wise - perhaps the single best book on the topic of success I’ve read.
This is a great overview of the impact of customer loyalty is on a company's growth. What's best is the author provides an actionable plan for creating repeatable processes to measure and grow customer loyalty for an organization. Highly recommend for any customer facing teams or customer-centric organizations.